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About the Role
We're looking for a mid-level product designer to join our team.
Responsibilities
- Build and maintain strong relationships with key customers
- Drive customer adoption and ensure retention
- Understand customer needs and advocate for them internally
- Develop success plans and monitor customer health metrics
- Collaborate with sales, product, and support teams
Requirements
- 3+ years of experience in customer success or account management
- Strong communication and relationship building skills
- Experience with CRM software and customer success tools
- Problem-solving and conflict resolution abilities
- Understanding of SaaS business models
About Us
We're a team of passionate creators, engineers, and problem-solvers building the future of digital experiences. We believe in a collaborative approach to design and development, where every team member has a voice and can make an impact.
We offer competitive salaries, flexible working arrangements, opportunities for professional growth, and a supportive and inclusive company culture.